Jenna, AI Sales Agent
An AI agent that answers visitors’ questions, captures leads, and gives teams the context to follow up.
Jenna lives in a chat widget on a business’s website. Visitors can ask about services, explore an offer, or find the right page without searching through the site.
Behind the widget, a dashboard brings together conversations, captured contacts, and activity data. Teams can understand what visitors need and keep the information behind Jenna’s answers up to date.
Website conversations
Jenna draws on website content, documents, and answers added to its knowledge base. It retrieves relevant information to compose a response about the business.
Replies can link to relevant pages. Visitors can start with a broad question, then explore the details in their own words.
Suggested replies
Suggested replies help visitors continue without having to write every message. The message field stays available for questions in their own words.
The assistant is instructed to avoid questions already covered. When it asks for an email address, suggestions step aside to make that action clearer.
Lead capture
Depending on the business’s settings, Jenna can invite visitors to leave an email address or follow a contact or booking link.
It can gather their needs, company, role, and timeline. The fields depend on the business’s settings; the details collected depend on what the visitor shares.
The assistant is instructed to ask one question at a time. That context helps the team follow up without asking the visitor to start over.
Conversation inbox
Teams can search and filter conversations and captured contacts. Each entry includes an overview, the messages, and available details about the request.
Conversations remain accessible even when visitors leave without sharing an email. Teams can still see what they needed and review the answer.
Activity and analytics
Analytics brings together conversations with visitor messages, captured emails, and clicks on actions offered by Jenna.
Teams can compare date ranges, view click activity over time, and inspect the most-clicked actions and the pages associated with them.
Here, conversions mean tracked action clicks. They indicate a next step, not a confirmed booking or sale. Those outcomes need to be checked separately.
Data can also be exported as a CSV for further analysis.
Knowledge and settings
The knowledge base brings together website content, documents, and manually added questions and answers. Teams can review conversations, fill information gaps, and test Jenna’s replies.
Settings control tone, response length, and how proactively Jenna asks for contact details. Business rules guide specific answers, such as how to handle pricing when prices are not public.